What is the max trading amount?

The minimal amount for trade is $10 or equivalent in cryptocurrency.

The maximum amount is only limited by your deposit funds. 

If you encounter any issues while depositing large amounts of assets - please notify our support team and we will assist. 

Is trading on Utorg allowed on the weekend or holidays?

Utorg exchange platform values its users, and makes sure all services are conveniently accessible 24 hours per day, 7 days a week, without exceptions and holidays. 

We are constantly working on upgrading and implementing new technologies, while providing secure and reliable service. 

What is the duration of the deposit/withdrawal procedure

Deposit and withdrawal of cryptocurrencies on all types of transactions is provided automatically within a minimum timeframe. The processing time greatly depends on the cryptocurrency's respective blockchain.

There are exceptions:

  1. When the platform experiences downtime because of an error, or platform maintenance. You will see the announcement beforehand, and your transaction will be processes right after the service is restored. 
  2. Restarting of the cryptocurrency core client may cause delays in deposits and withdrawals. In this case we aim to execute the operation as fast as possible, however we cannot guarantee specific timeframes.

What payment methods are available on Utorg?

Utorg collaborates with the must trustful payment gates to support convenient deposits and withdrawals.

Currently we support the following payment systems:

  • Visa/Mastercard
  • Bank transfer
  • Capitalist
  • Perfect money
  • AdvCash
  • Payeer
  • Qiwi
  • Yandex Money
  • Webmoney

We are working around the clock in extending the supported payment methods, in order to enable comfortable and profitable trading for our users.

We are working around the clock in extending the supported payment methods, in order to enable comfortable and profitable trading for our users.

How to buy Bitcoin or Ethereum easily?

Here is how to buy your first cryptocurrency: Bitcoin (BTC) or Ethereum (ETH) and successfully withdraw on your personal wallet.

  1. Visit the uTorg.io website
    Make sure you bookmark this page as there have been cases of phishing sites that mirror the actual exchange website to trick You into submitting your username and password to hackers.
    Also, you should always look at the URL to make sure you see a "secure" certificate which proves the website authenticity.
  2. Create an account
    Start the signup process by clicking on the "sign up" button
    Enter all necessary information
    Generate a long arbitrary password
    Receive a confirmation email and click the confirmation link
  3. Log in
  4. Secure your account with 2FA
    2-factor authentication (2FA) is the most advanced security system helping to prevent hackers from accessing your funds. While the 1st factor is your login and password, the 2nd factor is your smartphone, which generates one-time passwords (OTP) to confirm specific actions on the exchange (funds withdrawal, password/email change, 2FA disable, etc.)
  5. Verify your identity
    Check out our detailed guide on how to complete identity verification. It is very simple and intuitive, however, if you face any issues, our professional support team is ready to help you 24/7.
  6. Make a deposit in fiat currency (USD or RUB)
  7. Wait for the transaction to be confirmed on the blockchain.
  8. Check the finance page to see your balance adjusted
  9. Place an order to buy cryptocurrency.
  10. Withdraw cryptocurrency to your own cryptocurrency wallet

For more detailed support regarding account setup or any questions related to our services visit our Support page

How can I track the progress of a deposit or withdrawal to/from Utorg?

To track the status of your deposit or withdrawal of cryptocurrency - you can use one of the public services of the respective cryptocurrency. 

You will need to input your transaction ID (txid) or cryptocurrency wallet address.

Bitcoin: https://blockchain.info/

Ethereum: https://etherscan.io/