First please check your junk/spam box.


Second, add "@utorg.io" to your email safe list.


Also, please check if any filters are set up on your account that mark emails from Utorg as read and move them to a separate folder.  


If the issue is still not resolved you can always send a request to support@utorg.io for us to investigate the matter deeper.


Make sure you mention that you have already done the above mentioned actions to speed up the investigation process.