First please check your junk/spam box.
Second, add "@utorg.io" to your email safe list.
Also, please check if any filters are set up on your account that mark emails from Utorg as read and move them to a separate folder.
If the issue is still not resolved you can always send a request to firstname.lastname@example.org for us to investigate the matter deeper.
Make sure you mention that you have already done the above mentioned actions to speed up the investigation process.